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HostGator Review

iPage Review

Overall Rating


Marketing credits come with purchase

WordPress Web Hosting

Migration team available

Quick installs & easy to use

Free website templates


HostGator Review: Overview

You’ve probably heard of HostGator before and, if you haven’t, it’s likely that you’re quite new to this space. HostGator is incredibly popular and well known within the industry. It was started back in the early 2000s (in a dorm room, believe it or not) and today HostGator offers affordable shared web hosting, VPS Hosting, dedicated web hosting and even reseller hosting to thousands of customers. That said, people tend to have a love/hate relationship with HostGator. Read on for this in depth HostGator review to see what’s the truth behind the curtain.

Pros

  • Lots of plan options
  • WordPress Hosting
  • 45 Day Money Back Guarantee
  • User friendly for beginners
  • Free migration (most competitors don't offer this)

Cons     

  • Customer Service isn't top notch
  • "instant" backups aren't instant. Need to do them manually

The Verdict


HostGator has over 9 million registered domain names (holy shi**). They are HUGE. The Endurance International Group (EIG) acquired them several years after their inception in 2002, and they’ve certainly gotten a lot of attention since then.

Ultimately, HostGator experiences huge success because, well, their service is decent and they're cheap enough. Sure, they spend big bucks on marketing and branding. But who doesn’t? HostGator offers a service that doesn’t break the bank, and they reap the benefits because of it. Are there kinks? Of course. But don't immediately rule HostGator out.  They had tough times after their acquisition but they're slowly back on the rise and worth looking into.

Features

Customer Service

24/7 Live Chat

24/7 Phone Support

24/7 Ticketing Support

Chat, phone, and email support are available for you when you sign up with HostGator. Support can be incredibly frustrating to deal with if you’re working with a web host that doesn’t put customer support first like HostGator does. They pride themselves on meeting all of your technical needs quickly and efficiently.

Some customers report that they haven’t been so lucky with their customer service. We always encourage you to do your homework and decide what’s best for you. If you decide to purchase HostGator, test it out over the first few weeks. Engage with the customer service. If you’re not happy, you can always cancel your purchase.

In any case, we value thorough customer service and so (due to these customer supports) HostGator does not get the full five stars on this HostGator Review.

Security​

When you sign up with HostGator, you’re taking a step in the right direction to ensuring your site is secured. They have a completely customized firewall, which will keep you well protected from any DDoS attacks. Plus, you can purchase additional add-ons to your account to prevent against data breaches and malware.​

Uptime

We’ve said it before, and we’ll say it again. Uptime is one of the most important things to look into while searching for the right web host. If you’re unfamiliar with what uptime is, it’s the percentage of time that your website will be “up” and running on the service. HostGator’s uptime stats are exceptional, especially considering the price of their service is so cheap. They remain competitive and a top choice for all web host shoppers with a strong uptime percentage of 99.99%.​

45 Day Money Back Guarantee​

This is a better than the industry standard package (you’ll find the same thing over at SiteGround, though). 45 days is a great window of time for you to try out HostGator and ensure it’s working up to par with your expectations. It’s actually longer than most competitors (usually other companies will offer 30 days) but it’s shorter than the notorious Dreamhost, which offers a crazy long 97-day guarantee period.

Website Building Tools​

HostGator uses the Weebly SiteBuilder, which is a great thing for newbies to use to create their sites. It’s a free website building tool that’ll give you all the tools and resources you need to create the site you’ve always envisioned without ever needing to write (or read) a single line of code. Phew.

Pricing, Plans, Options

Price wise, HostGator sits right in the middle of all of the major web hosts.  The benefit with their offerings is that you can choose a plan that's perfect for your size, meaning you don't need to spend dollars paying for something that offers way more than you'd ever need.  

With every plan, you get the following:

  • Weebly website builder (that comes with tools and over 45000 templates)
  • Free website transfer, domain name transfer, MySQL transfers
  • $100 to Google Adwords and $100 to Yahoo and Bing
  • 52 free scripts with easy install

Frequently Asked Questions

Q: Is HostGator a good web host for beginners?

A​: Sure they are. Their user interface is clean and very intuitive. Plus, you can choose to use the Weebly website builder to get yourself going. That, or WordPress.

Q: Do they live by their uptime guarantee?

​The CEO issued a statement (and has it plastered all over their site) that if you’re not happy and a guarantee isn’t being met, to submit a ticket and ask that it be assigned to the CEO himself. So we’ll go with a yes to this question!

Q:  Does HostGator have a refund policy?

A:​ They do have a 45 day money back guarantee. So if you’re not happy, they’ll give you your money back within that time frame.

Conclusion

Bringing the HostGator review to a close, here are some final thoughts.

The great thing about HostGator is that it’s suitable for just about everyone. Unlike iPage and eHost, which aren’t ideal for large businesses and sites with high traffic, HostGator has plans and packages available to meet just about anyone’s needs. It’s a great host to grow with over the years.

There is some negative murmurings about the customer service team over at HostGator. Not everyone is thrilled with this component of their service. Like mentioned earlier, it’s always best to decide for yourself what you think. The 45 day money back guarantee period offers the perfect amount of time for you to create your own opnion on how responsive or non responsive the customer service team is for your particular needs.

Overall, HostGator is on it's way back up (since its EIG acquisition) and is packed with awesome features and functionality that are well suited for everyone, from the beginner all the way to the advanced programmer. HostGator has been in the field for almost 15 years and has a longstanding strong reputation as a major player. If you’re looking for a web host to plant your site(s) and grow with, it’s worth a few moments of your time to check out their site and explore. Definitely, HostGator is one of the mostly highly regarded and recommended web hosts on the market, with affordable pricing, and customizable plans to get your site off the ground quickly and easily.

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Eden Fried
 

Freelance writer, blogger, WordPress web designer.

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